Contact Us
Contact Us
We’re Here for You
Whether you have a question about a product, need assistance with an order, or simply want to learn more about JAXLUME, our Customer Care team is here to help.
Customer Care
Email
support@jaxlume.com
We aim to respond to customer enquiries as promptly as reasonably possible.
Response times may vary during weekends, public holidays, promotional events, product launches, or periods of unusually high demand.
Order Enquiries
For questions regarding an existing order, please include the following information when contacting us:
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Your full name
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Order number
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Email address used to place the order
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A brief description of your enquiry
Providing this information allows our Customer Care team to locate your order and assist you more efficiently.
Returns & Refunds
If you would like to request a return or have a question regarding a refund, please review our Return & Refund Policy before contacting Customer Care.
For hygiene, health, and safety reasons, certain beauty and personal-care products may not be eligible for return once opened, used, tested, or unsealed, except where otherwise required by applicable law.
Please contact us before returning any product.
Products sent without return authorization or instructions may not be accepted.
Damaged, Defective, or Incorrect Orders
If you receive a product that appears damaged, defective, or different from what you ordered, please contact:
Email
support@jaxlume.com
Please include your order number and clear photographs of the product and packaging where relevant.
Our team will review the information and provide the appropriate next steps.
Business & Partnership Enquiries
For business, partnership, creator, influencer, or other collaboration enquiries, please contact:
Email
support@jaxlume.com
Company Information
Brand
JAXLUME
Company Name
Hubei Youxuan Jianshe E-Commerce Co., Ltd.
Company Address
Room 601, Building 19, Phase 1.1, Optics Valley United Science and Technology City Project, No. 185 Jinshan Avenue, Kai-Tie District, Huangshi City, Hubei Province, China
Contact Information
+86 195 1356 1871
Email
support@jaxlume.com
Website
jaxlume.com
Thank you for choosing JAXLUME.
Beauty, beautifully considered.